Privacy Policy is owned and operated by Billy G’s Gourmet Cookie & Biscuit Dough. We recognise that your privacy is of paramount importance and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that very seriously. Billy G’s Gourmet Cookie & Biscuit Dough is committed to respecting the personal privacy of individuals who use its Website and/or services. This Privacy Statement describes Billy G’s Gourmet Cookie & Biscuit Dough’s current policies and practices with regard to personal information collected through its website.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website? When registering on our site, as appropriate, you will be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information? We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information? We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • To improve our website to better serve you
  • To allow us to better service you in responding to your customer service requests
  • To administer a contest, promotion, survey or other site feature
  • To ask for ratings and reviews of services or products
  • To follow up with you after correspondence (live chat, email or phone enquiries)
  • To stay connected via monthly e-newsletters
  • To keep you updated via general news emails
  • We collect your email address in order to:
    • Send information, respond to enquiries, and/or other requests or questions
    • Send automated emails with hints and tips plus alerts during the fundraising campaign
    • Send you emails to keep you up to date with Billy G’s Gourmet Cookie Dough and Australian Fundraising
    • Process orders and to send information and updates pertaining to orders
    • Send you additional information related to your product and/or service
    • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

We agree to the following:

  • Not use false or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our residential or business
  • Monitor third-party email marketing services for compliance, if one is used
  • Honor opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email
  • Not sell or give your email address to third party organisation not involved directly with Billy G’s Gourmet Cookie Dough and Australian Fundraising

Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. Such parties may include Stripe (website’s payment processor). We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Third-party links Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. How do we protect your information? Your personal information is contained behind secured networks in Australia. We follow the Industry best practices to secure your data. Our servers are protected by firewalls. We use strong encryption mechanism when conducting routine maintenance to the application or to store sensitive information such as passwords. We constantly keep the application’s dependencies up to date with the latest security updates. 

Do we use ‘cookies’? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to: We use a single cookie after signing in to the application. This cookie holds a strongly encrypted session ID which allows to remember which user is currently logged in. When signing out, the cookie’s content is removed.

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us
  • By calling us
  • By logging in to your account

Refund/Return Policy 

Because our cookie dough is perishable, Billy G’s Gourmet Cookie Dough cannot accept returns or exchanges. We cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package. We cannot be responsible if a package cannot be delivered or is delayed in delivery due to an order placed with incomplete or incorrect shipping information. 

Privacy Officer PO Box 3151, Darra, Queensland 4076 Australia [email protected] 1300 133 033

Last Edited on 30-04-2020